Thomas Aciukewicz

(Pronounced Ah-choo-KEV-itch)

Principal technical writer/Experienced content collaborator

📧 [email protected] | 📱 (978) 501-4889 | 📍 Harvard, MA
🔗 linkedin.com/in/toma2z/

I'm also publishing using Docusaurus >> 📁 The Taz docs-as-code laboratory

Summary

Collaborative, research-oriented principal technical writer with extensive lead-writer experience owning documentation end-to-end across enterprise B2B SaaS platforms, cloud infrastructure, and developer-facing integrations. Proven track record partnering with engineering and product teams to build documentation that scales alongside the product, not behind it.

Core methodology: Learn technology by direct implementation and testing. This ensures documentation reflects real-world user experiences, especially the nuanced details. A hands-on approach consistently surfaces gaps between engineering intent and user reality; the result is content that users have a happy path to follow and support incidents are minimized.

Key contributions:

• Designed and implemented an AI-assisted documentation pipeline at Legion Intelligence: capturing workflows via Loom video, processing transcripts through Claude to generate structured drafts, then validating for technical accuracy before publication — reducing draft time while maintaining quality
• Built a Style Guide in Confluence and wired its standards into an LLM proofreading prompt for automated validation before content check-in; built a Jupyter notebook demonstrating a CI-style LLM quality gate with a weighted scoring rubric and pass/warn/fail output for agent-readiness validation using readily available open source tools
• Authored integration guides and cloud connectivity documentation at Pegasystems, writing for Pega Cloud customers connecting external AWS and GCP environments to enterprise SaaS platforms
• Applied information architecture principles to create Kubernetes deployment documentation (AKS, EKS, GKE, OpenShift); personally deployed Docker images to verify content
• Identified and addressed documentation gaps using customer feedback and support tickets during fast-paced development cycles
• Informally served as Scrum Master on documentation sprints at Pegasystems: opening and closing sprints, tracking artifacts in Jira, and facilitating cross-team communication across Poland and US time zones

Core Competencies

Developer Documentation & Docs-as-Code Git/GitLab/GitHub PR and MR workflows (branch management, merge conflict resolution, peer reviews, build integrity), Markdown and YAML authoring, static site generators (Docusaurus, Mintlify), GitHub Actions for automated builds, OpenAPI/Swagger, Redocusaurus, Postman, VS Code, Linux and PowerShell CLI, AsciiDoc

Documentation Architecture & Governance Information structure, content models, style governance, terminology management, AI quality controls, structured content for AI agent consumption, modular content design, glossary management, search optimization

AI-Enabled Documentation Workflows AI-assisted draft pipelines (Loom → Claude → accuracy review), LLM-integrated proofreading, Jupyter notebook-based quality gate with weighted rubric and CI-style pass/warn/fail output, prompt engineering for documentation workflows, AI Positron/GPT-4 in DITA workflows

API & Integration Documentation REST APIs, OpenAPI specifications, Redocusaurus interactive API docs, Swagger, endpoint validation with Postman, token-based authentication

Platform & Enterprise SaaS Documentation Deployment workflows, Helm chart documentation, Kafka data stream procedures, database integration content, UI-based configuration guides, cloud connectivity documentation

Multi-Audience Content Technical administrators, developers, end-users — structured content using variables and metadata for context-specific delivery

Cloud & Infrastructure Kubernetes, Docker, Azure (AKS), AWS (EKS), Google Cloud (GKE), Red Hat OpenShift, Helm, Istio service mesh

Structured Authoring Tools Oxygen XML Editor (DITA with AI Positron/GPT-4), MadCap Flare, FrameMaker, Confluence, Docusaurus, Mintlify, ReadMe.com

Agile & Cross-Functional Collaboration Sprint planning and closure, Jira tracking, sprint artifact management, SME interviews, peer review leadership, mentoring, global distributed team experience (India, Poland, US)

AI-Adoption Initiatives

Built AI-Driven Documentation Pipelines

• At Legion Intelligence, designed an AI-assisted documentation pipeline that reduced initial draft time while maintaining technical accuracy: capture configuration steps via Loom video, process the transcript through Claude to generate a structured draft, then validate and refine for technical accuracy before publication
• Designed a style governance workflow at Legion Intelligence: published documentation standards in Confluence, then operationalized them by incorporating the guide directly into an LLM proofreading prompt — so standards are enforced automatically rather than manually reviewed before every check-in
• Built a Jupyter notebook demonstrating an LLM-based documentation quality pipeline: loads a style guide as a system prompt, evaluates content against structured judge criteria with a weighted scoring rubric, and applies a CI-style pass/warn/fail gate for agent-readiness validation

Advocate for AI-Assisted Content Creation

• Implemented AI Positron with GPT-4 in Oxygen XML Editor (DITA) to optimize content creation and evaluate AI-generated suggestions for technical accuracy
• Improved AI-based search accuracy by leading a cross-functional process to add structured support terminology into the team style guide
• Joined cross-functional hackathon demonstrating how strategic SME interviews combined with AI prompting can accelerate documentation development, utilizing RAG integration to transform video transcripts into a comprehensive How-To article

Experience

Legion Intelligence | December 2025 – Present

Technical Writer (Contract)

Sole writer embedded with the Mission Success team at an AI/ML intelligence platform, creating and managing the Docusaurus-based Help Center documentation set covering workflows, data collections, system integrations, and operational procedures for technical and non-technical users and administrators:

• Manage content using an AI-assisted documentation workflow: capture configuration via Loom, process transcripts through Claude to generate initial drafts, then validate for technical accuracy before publication
• Revise and standardize content in Markdown managed in GitLab using a standard Merge Request workflow
• Independently manage npm dependency updates as project components change, using Claude and ChatGPT to validate commits before submission and keeping MRs consistently clean on merge
• Worked with UI designer to standardize style and colors for screenshots with callouts
• Create instructional videos using Loom for knowledge transfer and onboarding
• Maintain TOC structure and naming conventions to support content reuse
• Authored an integration overview article referencing the platform's Swagger/OpenAPI specification, covering available API endpoints and token-based authentication for integration entry points
• Created a Style Guide in Confluence covering tone, structure, and terminology; incorporated those standards into an LLM prompt for automated proofreading and style validation before content check-ins
• Designed a process improvement proposal to introduce LLM-based style validation and agent-readiness review gates into the doc review workflow; built a Jupyter notebook to demonstrate this pipeline against live documentation
• Track work progress in Jira across two-week sprint cycles

Pegasystems, Inc. | January 2016 – August 2025

Principal Technical Writer (5 years) / Senior Technical Writer (5 years)

Lead feature writer collaborating with engineering, product, and design stakeholders across a global team in India, Poland, and the US:

• Authored cloud connectivity documentation, writing for Pega Cloud customers connecting external AWS and GCP environments to Pega's enterprise SaaS platform
• Created Kubernetes deployment runbooks (AKS, EKS, GKE, OpenShift) by personally completing each deployment to verify accuracy before publication
• Authored developer-focused configuration guides, Helm chart documentation, Kafka data stream procedures, and database integration content
• Reviewed engineering's Helm chart documentation changes in GitHub PRs to enforce writing standards across client-facing content
• Structured documentation for AI agent consumption: explicit specifications, precise step sequences, and modular content components designed for programmatic processing
• Led a cross-functional initiative to define high-level support terminology for the entire company, improving AI-based search accuracy across the support ecosystem
• Used customer feedback and support tickets to identify documentation gaps and prioritize improvements across multiple release cycles
• Informally served as Scrum Master on documentation sprints: opened and closed sprints, tracked artifacts in Jira, and facilitated cross-team communication across distributed time zones
• Mentored junior writers through peer reviews and one-on-one interactions; contributed documentation standards to the internal style guide
• Conducted competitive analysis of enterprise documentation patterns and proposed structural standards adopted across the writing team
• Proactively helped resolve documentation build issues; this effort became a multi-writer build-integrity review process still in use

Egenera, Inc. | 2000 – 2016

Documentation Specialist

Documented hardware virtualization systems from the ground up across 16 years of product development — establishing the core methodology of learning technology through direct implementation that has defined my approach ever since:

• Created configuration guides for administrators, release notes, and context-sensitive help over 12 product cycles using FrameMaker and MadCap Flare
• Created a hardware-oriented runbook for installing a turn-key datacenter solution, covering wiring, hardware port mapping, hypervisor installation, and bare-metal Linux setup
• Developed a WebWorks template enabling a single writer to produce three manpage formats (PDF, HTML, and groff) from a single FrameMaker source file

Open Source Contributions

VectorLint — TRocket-Labs | Independent Contributor | March–April 2026

Volunteered as a contributor for VectorLint, an open-source LLM-as-a-Judge prose linting CLI tool, after identifying a gap between the product's technical sophistication and the quality of its existing documentation:

• Established a docs-as-code workflow from scratch, deploying a Mintlify documentation site, configuring a VectorLint linting pipeline against the docs themselves, and contributing via GitHub PR to the product's primary monorepo (vectorlint.mintlify.app/introduction)
• Authored and verified reference pages covering CLI configuration, LLM provider setup (OpenAI, Anthropic, Azure OpenAI, Google Gemini, Amazon Bedrock), configuration schema, and frontmatter field reference; surfaced two undocumented bugs in the process
• Applied a persona-based information architecture audit to identify a critical silent failure gap in the onboarding flow; restructured the Overview and Get Started sections, rewrote four pages, and corrected TOC organization to align with actual user behavior

Certifications

Claude Code in Action, Anthropic (2025) — Verification — Node.js, modern development workflows, AI-assisted coding

Kubernetes: Service Mesh with Istio, LinkedIn Learning (2025) — Ambient mode deployment, traffic management, mTLS, Kiali/Grafana/Jaeger observability

REST API Design, Development & Management, Udemy (2025) — Certificate — REST APIs, Swagger, security basics

Learn OAuth 2.0, Udemy (2025) — Certificate — Authentication and authorization protocols

Software Technical Writing Program — Middlesex Community College (2000–2001)

Academic Degrees

M.S., Food Science — University of Massachusetts, Amherst (1995)
M.A., English Literature — University of New Hampshire, Durham (1987)
B.S., Chemistry — Ithaca College, Ithaca, NY (1985)